Kerbside delivery

This delivery option is available to mainland Germany.

• Items are delivered on a pallet.
• Deliveries are Monday – Friday 8am-6pm. We cannot deliver on weekends.
• Our delivery partner will contact you to arrange a date.
• If you require a specific date, please add this information into the delivery instructions at checkout. We will contact you prior to dispatch if this day is not possible.
• Pallet tracking is available on request.

Surcharges

We offer free kerbside delivery to most postcode areas but some areas will require surcharges depending on individual locations. This charge will be displayed at checkout.

Installation

This delivery option is not available directly from NoblePro but if you require information on our partners for installation after delivery within your area, please contact [email protected].

Delivery T&Cs [All Deliveries]

Delivery Date: A delivery date will be confirmed by our delivery partners via phone after your order has been placed. Once a named date has been confirmed, please make a note of this and ensure you are at the delivery address on that day.

Failed Delivery: If the delivery fails as a result of the customer not being home at the arranged time slot, refusal of the delivery or incorrect pre-delivery information provided meaning the product cannot be delivered safely, then a failed delivery charge will be incurred and redelivery will need to be rearranged.

Reschedule / Cancellation Delivery: If you need to reschedule or cancel a delivery please ensure you contact us within 48hrs of the delivery confirmation date to reschedule or cancel to ensure or a failed delivery charge will be incurred.

Damaged goods or boxes: When the delivery arrives, please check the boxes and if they or the goods are clearly damaged as you are able to refuse the delivery. Please contact us to arrange for the replacement of the goods if they are faulty.

Check breakage/faulty goods: Ensure you have checked all the packaged items and if any are damaged or broken you need to contact us within 48hrs to return or replace the damaged goods.

Returns: In the case of a return, you will need to still have the packaging. You can ask the assembly services to leave the packaging behind or not to assemble the treadmill at the point of delivery to enable a full refund if required.

Product packaging

All unassembled products come in flat packed boxes. Two people are required to handle and assemble the equipment. To see the dimensions and weight of the boxes please refer to the product page. Use the online downloadable guide to assemble the items and please contact us if you have any questions regarding the assembly of your goods. The packaging is removed by default if you are scheduled to have the assembly service.